Great Customer Care is a comprehensive, multi-disciplinary approach for generating consistent, high quality, and user-friendly products and services across Capital Metro.
Capital Metro strives to provide you with a consistent and pleasant experience whenever you use our services.
Goals
- Increase system-wide customer satisfaction
- Invite and involve the community
- Enhance efforts to increase ridership
- Build and enhance Capital Metro brand
- Demonstrate good stewardship
Bus Stop Upgrades
Part of our commitment to Great Customer Care is our aggressive bus stop amenities project. Since 2005, Capital Metro has invested about $1 million per year to improve and enhance bus stops, and more than 700 bus stops have been upgraded during that time.
Based on recommendations from our customers and staff, crews respond quickly to add enhancements and make repairs to bus stops throughout the service area. Capital Metro assesses ridership data frequently to ensure bus stops have the proper amenities to meet demand.
FY07
- Shelter projects installed - approximately 30 (Includes shelters, benches and litter containers, etc.)
- Bench projects installed - approximately 85 (Includes benches and litter containers, etc.)
- Other miscellaneous projects - approximately 35 (Includes curb ramps, sidewalk extensions, handrails, fences and lighting)
FY08 to Date
- Shelter projects - 15
- Bench projects - 75
- Other Miscellaneous - 30
Solar Powered Lighting
Capital Metro is participating in a pilot program to test solar powered lighting at select bus stops. Solar technology is a lower-cost alternative to electric lighting.
Adopt-A-Stop
Capital Metro's Adopt-a-Stop program gives local citizens, organizations, and businesses the opportunity to adopt and care for a Capital Metro bus stop. In recognition for assistance with the removal of debris in between Capital Metro¿s regularly-scheduled cleanings, Capital Metro will post a sign at each adopted stop. In addition, groups can add a unique touch to their adopted stop by incorporating elements that reflect the character of their neighborhood.
Other Activities
- New look for schedule books (completed)
- Redesigned Web site (completed)
- Online trip planner
- Revised All Systems Go Web site
- Launched GreenRide program (completed)
- New fareboxes (completed)
- Opened Information Station downtown (completed)
- All Systems Go Outreach/Education (ongoing)
- Passenger Information System
Great Customer Care is a vital connection between community and staff that helps us gather the information that helps us continually improve our products and services.
Goals
- Increase system-wide customer satisfaction
- Invite and involve the community
- Enhance efforts to increase ridership
- Build and enhance Capital Metro brand
- Demonstrate good stewardship
Capital Metro strives to provide you with a consistent and pleasant experience whenever you use our services. Part of our commitment to Great Customer Care is our aggressive bus stop amenities upgrade project.
Bus Stop Upgrades
Capital Metro upgrades approximately 200 bus stops each year. Based on recommendations from our customers and staff, crews respond quickly to add enhancements and make repairs to bus stops throughout the service area. Capital Metro assesses ridership data frequently to ensure bus stops have the proper amenities to meet demand.
Solar Powered Lighting
Capital Metro is participating in a pilot program to test solar powered lighting at select bus stops. Solar technology is a lower-cost alternative to electric lighting.
Adopt-A-Stop
Capital Metro is rolling out a new Adopt-a-Stop program. Local organizations and businesses that adopt a Capital Metro bus stop will assist with the removal of debris in between Capital Metro’s regularly-scheduled cleanings and notify us of any need for repairs. Groups can add a unique touch to their adopted stop by incorporating elements that reflect the character of their neighborhood. Capital Metro will place a sign at your bus stop recognizing your work.